[질문] (번역)험블번들에서 구매실패했었는데 결제가 된 상황이거든요 번역도움부탁드립니다

[지한이]

아래와같이 메일이 오고있는데..번역기를 돌려도 대체 무슨말인지 알수가없네요; 뭔가..시원시원하게 답변주지않고 어렵게 말하는거같습니다 ㅜㅜ\

도와주세요.. 여러분...

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글쓴이 :

 Hi. It seems that the purchase was made, but payment has been made. Please help. Sorry for the inconvenience.

험블 :

Hi there,

We have received your email for help (case #1547144) and are currently assigning it to one of our roaming support Ninjas.

Based on the category you selected when filing your request, we believe you are having. trouble with an issue which does not correspond with any of our other submission categories. While we cannot accurately recommend additional information based on your request before one of our support ninjas reviews your submission, many customers find that they can find an answer on our help center by searching for terms related to their situation:
[Humble Bundle Support Help Center](https://support. humblebundle.com/)

If you are unable to find answers to your questions on our help center, no worries! Simply take no further action and one of our support ninjas will be working on your case shortly.

If you have managed to fix the issue yourself or the mercenaries invading your quaint mountain village have retreated, reply to this email with "#resolve”.

To add additional comments, please reply to this email.

글쓴이:

Thank you for the reply. But I did not understand well. :( I didn't purchase the games I ordered before, but I paid and asked for a refund. Please help.

험블 :

Hey there,

Thanks for reaching out to us! My name is Kasey and I'm sorry for the confusion with that, it looks like those charges did not complete on our end. More than likely you're seeing preauthorization charges which should disappear in 3-5 business days if they have not done so already.

Apologies again, but please let me know if you have any other problems or questions and I'd be happy to help. Otherwise, I hope that you have a great rest of your day!

All the best,

글쓴이 : 

Thank you. Kasey, are you going to be refunded if I wait a little longer?

험블:

hey again,

Not a problem! However, I didn't seem to fully understand your last question. No purchases were successful, so those preauthorization charges should disappear on their own!

All the best,

[substance]

자기네들 쪽에서도 게임 안산걸로 되어있으니 3~5일 정도 기달리면 pre authorization charges 저절로 없어질꺼라고 기다리라는 군요...

[지한이]

..감사합니다. 기다리면 환불이 된다는 말일까요? ㅠㅠ

[substance]

자기네들한텐 돈 자체가 들어온게 없어서 첨에 결제된 (pre authorization charges) 거 보고 그런거 알고 3~5일만 지나면 저절로 없어질꺼라고 하네요..

[지한이]

그러게요.. 저도 그런식으로 번역이 ..나오더라구요..뭐가 사라진다 등등. 결제가 된건데 들어온게없다면..증발한건아니겟죠..아으 ㅎ

[substance]

그리고 첨에 글쓴이분이 쓰신 문장중 Hi. It seems that the purchase was made 가 wasn't 으로 되어야 하는거 아닌가요? 머 암튼 몇칠만 기달려 보세요...

[지한이]

그런가요 ..제가 영어를 잘 하지못해 구글번역..복붙했습니다 ㅠㅠ.. 좀더기다려보겠습니다 감사해요!