[질문] 노트북에 바이러스 먹고 원격조종을 당한 뒤 백신 설치가 안됩니다. 도와주세요ㅠ

[A-1 Pictures]

제가 며칠 전 바이러스를 잘못 설치한 뒤 원격조종 당하는걸 경험한 적이 있습니다. (그때 화면이 줄어들면서 마우스가 막 매크로처럼 움직이더군요. 보자마자 마우스를 움직이니 조용해지더군요..)

그때 이유인지는 모르겠지만 백신 프로그램 설치가 차단됩니다. 다른분들도 다 그런지 궁금하고 어떻게 해야할지 도와주세요ㅠㅠ

바이러스 감염되고 원격조종 되는거보고 급한데로 V3로 바이러스 잡고, MZK로 바이러스 대부분 삭제했다고 생각했는데 백신 설치가 차단되니 어떻게 해야할지 고민이에요ㅠ

 찾아보니 관리자 모드로 들어가서 설치하면 된다길래 어베스트 설치하는데 도전했었는데 오류가 나면서 설치가 안되더군요. (오류 로그는 아래참고 해주세요ㅜ.ㅠ)

혹시 웹캠으로 도찰할까봐 지금 휴지고 가리면서 쓰는중인데 정말 힘듭니다. 도와주세요ㅠ

(참고로 어베스트는 네이버 소프트웨어에서 다운받았고 아비라는 공홈에서 다운받았습니다.)

2017-05-31 13:56:16Infoinstcont[14920,7104]--
2017-05-31 13:56:16Infoinstcont[14920,7104]2017/05/31 13:56:16 START: Avast installer/updater
2017-05-31 13:56:16Infoinstup[14920,7104]Command: '"C:\Users\KMW\AppData\Local\Temp\_av_iup.tm~a05640\instup.exe" /cookie:mmm_nav_dlp_000_119_a /edition:1 /ga_clientid:f75deeb0-161b-4c38-adff-897eb54a8a47 /guid:e496b6dd-7ec4-495a-8ce9-169c428b2945 /prod:ais /sfx:lite /sfxstorage:C:\Users\KMW\AppData\Local\Temp\_av_iup.tm~a05640'
2017-05-31 13:56:16Infoinstup[14920,7104]CPU: Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz,8
2017-05-31 13:56:16Infoinstup[14920,7104]OS: Windows 10 (10.0.15063) x64
2017-05-31 13:56:16Infoinstup[14920,7104]Memory: 39% load. Phys:4194303/4194303K free, Page:4194303/4194303K free, Virt:4003628/4194176K free
2017-05-31 13:56:16Infoinstup[14920,7104]DISKs: C:\ - 52GB free / 237GB total
2017-05-31 13:56:16Infoinstup[14920,7104]DISKs: D:\ - 810GB free / 931GB total
2017-05-31 13:56:16Infoinstup[14920,7104]Running module version: instup.exe - '17.1.3394.0'
2017-05-31 13:56:16Infoinstup[14920,7104]Running module version: Instup.dll - '17.1.3394.0'
2017-05-31 13:56:16Infoinstupmutex[14920,7104]The ownership of the fallback mutex has been successfully taken.
2017-05-31 13:56:17Infoguiwizard[14920,7104]Running module version: HTMLayout.dll - '3.3.2.1'
2017-05-31 13:56:17Infoguiwizard[14920,7104]Loaded module version: C:\Users\KMW\AppData\Local\Temp\_av_iup.tm~a05640\HTMLayout.dll - '3.3.2.1'
2017-05-31 13:56:17Infoguiwizard[14920,7104]Setup gui was successfully started.
2017-05-31 13:56:17Infoinstupcore[14920,7104]Sfx setup update. has started.
2017-05-31 13:56:17Infoservers[14920,7104]Server definition(s) loaded for 'C:\Users\KMW\AppData\Local\Temp\_av_iup.tm~a05640\servers.def': 29 (maintenance:0)
2017-05-31 13:56:17Infoservers[14920,7104]ChooseServer: selected server 'Download d3116203 AVAST9 Server' with current url 'http://d3116203.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-05-31 13:56:18Errordldwrap[14920,7104]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://d3116203.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 1
2017-05-31 13:56:18Infoservers[14920,7104]ChooseServer: selected server 'Download w6607332 AVAST9 Server' with current url 'http://w6607332.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-05-31 13:56:22Errordldwrap[14920,7104]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://w6607332.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 2
2017-05-31 13:56:22Infoservers[14920,7104]ChooseServer: selected server 'Download t5730298 AVAST9 Server' with current url 'http://t5730298.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-05-31 13:56:25Errordldwrap[14920,7104]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://t5730298.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 3
2017-05-31 13:56:25Infoservers[14920,7104]ChooseServer: selected server 'Download l5978727 AVAST9 Server' with current url 'http://l5978727.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-05-31 13:56:29Errordldwrap[14920,7104]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://l5978727.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 4
2017-05-31 13:56:29Infoservers[14920,7104]ChooseServer: selected server 'Download k6375621 AVAST9 Server' with current url 'http://k6375621.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-05-31 13:56:32Errordldwrap[14920,7104]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://k6375621.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 5
2017-05-31 13:56:32Infoservers[14920,7104]ChooseServer: selected server 'Download v6834318 AVAST9 Server' with current url 'http://v6834318.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-05-31 13:56:35Errordldwrap[14920,7104]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://v6834318.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 6
2017-05-31 13:56:35Infoservers[14920,7104]ChooseServer: selected server 'Download h1874089 AVAST9 Server' with current url 'http://h1874089.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-05-31 13:56:39Errordldwrap[14920,7104]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://h1874089.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 7
2017-05-31 13:56:39Infoservers[14920,7104]ChooseServer: selected server 'Download v6834318 AVAST9 Server' with current url 'http://v6834318.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-05-31 13:56:42Errordldwrap[14920,7104]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://v6834318.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 8
2017-05-31 13:56:42Infoservers[14920,7104]ChooseServer: selected server 'Download p4085325 AVAST9 Server' with current url 'http://p4085325.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-05-31 13:56:45Errordldwrap[14920,7104]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://p4085325.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 9
2017-05-31 13:56:45Infoservers[14920,7104]ChooseServer: selected server 'Download t3036159 AVAST9 Server' with current url 'http://t3036159.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-05-31 13:56:49Errordldwrap[14920,7104]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://t3036159.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 10
2017-05-31 13:56:49Infoservers[14920,7104]ChooseServer: selected server 'Download t5730298 AVAST9 Server' with current url 'http://t5730298.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-05-31 13:56:51Infoservers[14920,7104]ChooseServer: selected server 'Download x6055396 AVAST9 Server' with current url 'http://x6055396.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-05-31 13:56:52Errordldwrap[14920,7104]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://x6055396.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 1
2017-05-31 13:56:52Infoservers[14920,7104]ChooseServer: selected server 'Download k6375621 AVAST9 Server' with current url 'http://k6375621.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-05-31 13:56:56Errordldwrap[14920,7104]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://k6375621.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 2
2017-05-31 13:56:56Infoservers[14920,7104]ChooseServer: selected server 'Download z9820048 AVAST9 Server' with current url 'http://z9820048.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-05-31 13:56:59Errordldwrap[14920,7104]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://z9820048.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 3
2017-05-31 13:56:59Infoservers[14920,7104]ChooseServer: selected server 'Download v6834318 AVAST9 Server' with current url 'http://v6834318.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-05-31 13:57:02Errordldwrap[14920,7104]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://v6834318.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 4
2017-05-31 13:57:02Infoservers[14920,7104]ChooseServer: selected server 'Download f6761140 AVAST9 Server' with current url 'http://f6761140.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-05-31 13:57:05Errordldwrap[14920,7104]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://f6761140.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 5
2017-05-31 13:57:05Infoservers[14920,7104]ChooseServer: selected server 'Download z2217299 AVAST9 Server' with current url 'http://z2217299.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-05-31 13:57:09Errordldwrap[14920,7104]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://z2217299.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 6
2017-05-31 13:57:09Infoservers[14920,7104]ChooseServer: selected server 'Download v7630928 AVAST9 Server' with current url 'http://v7630928.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-05-31 13:57:12Errordldwrap[14920,7104]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://v7630928.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 7
2017-05-31 13:57:12Infoservers[14920,7104]ChooseServer: selected server 'Download z2217299 AVAST9 Server' with current url 'http://z2217299.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-05-31 13:57:15Errordldwrap[14920,7104]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://z2217299.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 8
2017-05-31 13:57:15Infoservers[14920,7104]ChooseServer: selected server 'Download h0637628 AVAST9 Server' with current url 'http://h0637628.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-05-31 13:57:19Errordldwrap[14920,7104]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://h0637628.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 9
2017-05-31 13:57:19Infoservers[14920,7104]ChooseServer: selected server 'Download w6607332 AVAST9 Server' with current url 'http://w6607332.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-05-31 13:57:22Errordldwrap[14920,7104]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://w6607332.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 10
2017-05-31 13:57:22Infoservers[14920,7104]ChooseServer: selected server 'Download s4705686 AVAST9 Server' with current url 'http://s4705686.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-05-31 13:57:24Errorpkgengine[14920,7104]LoadLatestProdAndParts: download product file 'prod-pgm.vpx' has failed. Status: 41227 (0x0000A10B) [Downloader system error]
 

[JOSH]

아래 참조 해 보세요
아마 두번째의 cmd 창을 관리자권한으로 여는 방법으로 되실 겁니다.
http://junswindow.tistory.com/91

아바스트나 아비라 보다는 개인적으로 V3 lite 를 추천합니다.
http://www.ahnlab.com/kr/site/product/productView.do?prodSeq=8&tab=14

[A-1 Pictures]

제가 맨처음 설치하려하니 '이 앱은 사용자 보호를 위해 차단되었습니다'라는 창이뜨면서 설치가 안되더군요. 보내주신 링크의 아래 방법대로 설치해보니 첫번째 짤처럼 뜨면서 설치를 실패하더군요. 설치실패한 첫번째짤의 디버그 로그를 따온게 가장 아래에 있는 로그입니다ㅠ 댓글 감사해요ㅠ

[JOSH]

아, 그럼 위 오류는 해결 되신거군요.

설치는 정상적으로 실행된 거고, 실행되어 설치 중에 실패한 거로 봐야 합니다.
실패 원인은 다운로드 실패입니다.
2017-05-31 13:57:24Errorpkgengine[14920,7104]LoadLatestProdAndParts: download product file 'prod-pgm.vpx' has failed. Status: 41227 (0x0000A10B) [Downloader system error]

[JOSH]

다운로드 실패 원인은 네트워크가 연결 안 되었거나,
아직 윈도우에 남은 바이러스의 여파로 인해 주요 바이러스 백신 서버로 가는 트래픽이 막혔거나,
해당 파일이 이미 지원이 끊긴 버전이거나 등등 여러가지 이유가 있을 수 있습니다.

[winterjk]

가장확실한건 포멧하고 다시까는겁니다...이미걸렸으니 님의컴에 무슨 백도어를설치했는지모르죠

확실히하고싶으시면 포멧하세요