Hey everyone, I want to give you all an update.
We’re aware of the 16 digit / 20 digit conflict issues with Sims 3 Starter Pack. We didn't become aware of the problem, until we saw a pattern in where users were redeeming the product code.
If you redeem the 16 digit humble code in the client, your game details page should have a proper 20 digit key for installing the game. (However it is still possible to have not gotten an updated 20 digit key)
If you unfortunately redeemed the game through www.origin.com/account it would retain the same 16 digit key instead of issuing a proper 20 digit key needed for the game. [For some who tried this and we redirected you to the thesims3.com to redeem your code this was also incorrect. This was our mistake]
We're are also working on the overall longevity game redemption issues on our side.
We are extremely sorry for the mixture of confusion and frustration that this has caused.
We will be working the next 24 hours on automatically updating all accounts that were affected by this glitch, to ensure you get a proper key for the game. I assure you that we will get this fixed.
I would also like to say thank you to everyone who has participated in the HumbleBundle and has helped raise money for charity, but again we are sorry for this issue, and we're working to resolve this.
We’re aware of the 16 digit / 20 digit conflict issues with Sims 3 Starter Pack. We didn't become aware of the problem, until we saw a pattern in where users were redeeming the product code.
If you redeem the 16 digit humble code in the client, your game details page should have a proper 20 digit key for installing the game. (However it is still possible to have not gotten an updated 20 digit key)
If you unfortunately redeemed the game through www.origin.com/account it would retain the same 16 digit key instead of issuing a proper 20 digit key needed for the game. [For some who tried this and we redirected you to the thesims3.com to redeem your code this was also incorrect. This was our mistake]
We're are also working on the overall longevity game redemption issues on our side.
We are extremely sorry for the mixture of confusion and frustration that this has caused.
We will be working the next 24 hours on automatically updating all accounts that were affected by this glitch, to ensure you get a proper key for the game. I assure you that we will get this fixed.
I would also like to say thank you to everyone who has participated in the HumbleBundle and has helped raise money for charity, but again we are sorry for this issue, and we're working to resolve this.
대충 번역하자면 심즈3 스타터팩은 오리진에 입력하는 순간 3개의 20자리 키로 바뀌어서 등록이 되야 하는데,
리딤 서버의 폭주로 이 과정이 제대로 이루어지지 않는 사람이 많이 발생하고 있다고 합니다. 이 이슈는 EA에서도 이미 수정중에 있으며, 수정이 완료되는데는 대충 하루 정도 걸릴(더 걸릴수도 있음 지금 상황 봐서는-_-;) 것이라고 합니다.
덤으로 씨디키 먹힌 사람들도 이미 수정중이라는 공지가 올라온 바 있습니다.
https://help.ea.com/article/why-cant-i-redeem-my-game-code-in-origin
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스팀 짱짱맨은 실수를 해서 방문자가 폭발하든 세일이 개념차서 폭발하든 그냥 좋아서 폭발하든 버티는데 오리진은 뭔 이슈만 있으면 서ㅋ버ㅋ폭ㅋ ...역시 명불허전 중소기업
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스팀 짱짱맨은 실수를 해서 방문자가 폭발하든 세일이 개념차서 폭발하든 그냥 좋아서 폭발하든 버티는데 오리진은 뭔 이슈만 있으면 서ㅋ버ㅋ폭ㅋ ...역시 명불허전 중소기업
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